WE’RE HERE TO HELP ❤️

Birmingham Water Works customers who meet income and situational eligibility requirements can receive help through the Help to Others (H2O) Foundation, a nonprofit entity that is separate from Birmingham Water Works. The H2O Foundation works to provide financial and plumbing repair assistance to those in the Birmingham area that cannot afford their water and sewer bill, or who may benefit from having repairs made to leaky or faulty plumbing repairs that will result in a lower water and sewer bill. This program is administered by the Salvation Army and funded by generous donations from Birmingham Water Works customers, community partners, and employees.

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HOW TO
RECEIVE HELP

The Help to Others (H2O) Foundation assists eligible water and sewer customers in the greater Birmingham area that are struggling to pay their water and sewer bills, or who would benefit from repairs made to leaky or faulty plumbing that will result in a lower water and sewer bill. This program is administered by the Salvation Army and funded by generous donations from Birmingham Water Works customers, community partners, and employees.

Applicants that meet eligibility requirements can receive up to $500 in assistance once within a 12-month period.
WHO IS ELIGIBLE?

WHO IS ELIGIBLE
FOR HELP?

To qualify for financial assistance, a household must meet both the financial and situational eligibility guidelines outlined.

ELIGIBILITY REQUIREMENTS

The total monthly household income must be within the following income limits:

*(For each additional family member, add $5,746 to the per year total, $479 to the per month total, and $111 to the per week total. Report updates every January.)

  • The bill must be in the applicant’s name and the household must meet at least one of the following:
    • Effective April 1, 2024, eligible households must be 55 years of age or older.
    • Currently receiving social security disability income
    • Have a documented medical condition that will be seriously aggravated by a lack of water supply to the home. (Subject to verification)
  • Have a current unpaid water and/or sewer bill or have an established need for plumbing repair as a result of a leak on personal property.
  • Have a current unpaid water and/or sewer bill or have an established need for plumbing repair as a result of a leak on personal property.
  • Have insufficient family or community resources to meet financial obligations to satisfy cost to continue water and/or sewer service or repair(s).
  • Have assurance from Birmingham Water Works that payment will result in restoration/continuation of the water/sewer service to the home.

In order for plumbing companies or individual plumbers to be eligible to provide repair services for qualified applicants, they must be licensed master plumbers and at a minimum provide the following insurance information: be properly bonded; maintain a general liability insurance policy with coverage of one million per occurrence with a two million dollar aggregate; maintain an umbrella policy of one million dollars; provide copies of certificates of insurance; and, name the H2O Foundation on said policies as an additional insured.

Still have questions? Get in touch.

WHAT CHARGES CAN
THE H2O FOUNDATION
HELP WITH?

BILL PAYMENTS

Charges for water and/or sewer bill, including taxes

REPAIRS

Charges for
plumbing repairs

DEPOSITS

Deposits to restore service that has been discontinued*

*Deposits to restore service require H2O Foundation Board approval and are subject to income verification and reserve funds available to customer. Payment for deposits will only be considered when the customer cannot pay the deposit, or the water utility or sewer provider will not waive the deposit and making a deposit places an undue hardship on the customer.